We want you to be happy with your purchase. If you’re not, just return the product to us, and we’ll exchange or refund it. Please see below for products excluded from this policy. Please include the reason for the return and whether you’d like a refund or a replacement. Or alternatively email us at sales@tapwater.org or call us on 020 7713 0538 between 09.00am and 17.00pm, Monday – Friday.